All Smart Retract products are warranted to be free from defects in materials & workmanship for one year from the date of purchase to the original owner. This warranty excludes wear and tear or damage. Proof of purchase (e.g. invoices or receipts) must to be presented for any warranty claims.

For Smart Retract products purchased in Southeast Asia from any of our authorized resellers, you can send in your claims here.

For Smart Retract products purchased elsewhere, please send your enquires to Smart Retract USA